Returns for Refunds
You may return new, unused items in saleable condition within two weeks of placing your order or within one week of receiving your order, whichever is later.'Saleable Condition' means the item is in its original state, with no tears, scratches, stains, marks, chips, scuffs, dents or any other damage, wear or indication that the item had been used.
REINS reserves the right to retain up to 25% of the order price of each returned item as a restocking fee.
Items Damaged During Shipment
In the event an item is irreparably damaged during shipping, REINS will attempt to replace the item with the same or similar item of comparable value. Please understand that due to inventory limitations certain items, colors, sizes or designs may remain out of stock for extended periods.
All items should be returned in their original packaging.
To initiate a return or exchange, please contact store(at)reinsprogram.org and include your Name, REINS Website User Name, Order Number and the date the order was placed along with a description of the items you would like to return. Please do not ship any merchandise you wish to return before contacting REINS.
Written by Administrator Last Updated on Thursday, February 03, 2011